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mySFA session timeout

Several things you can check:
1. Temporarily turn off your pop-up blocker
2. Add sites to your "Trusted Sites" list (so you can leave your popup blocker enabled)
3. Delete your cookies and temporary internet files
4. Check your security settings (reset to defaults)
5. Cannot log into email?


1. Temporarily turn off your Pop-up Blocker

  1. Open Internet Explorer
  2. click "Tools"
  3. click "Pop-up Blocker"
  4. click "Turn Off Pop-up Blocker"

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2. Add sites to your "Trusted Sites" list
This is a far better option than turning off your popup blocker. The blocker is there for a reason and disabling it is not recommended.
If you regularly visit sites (that you trust) and you need to see popups, use this method.

  1. Open Internet Explorer…
  2. click on “Tools”
  3. click on “Internet Options”
  4. click the “Security” tab
  5. click on “Trusted Sites”
  6. click the “Sites…” button
  7. on the next screen, enter “*.sfasu.edu” in the box
  8. click the “Add” button
  9. enter “www.sfasu.edu” in the box
  10. click the "Add" button again
  11. (To add more sites, follow these same directions. When you are done adding sites, follow the next steps)
  12. click “OK”
  13. click “OK” again
    this should close all the boxes and show your browser window
  14. close and reopen Internet Explorer

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3. Try deleting your cookies and temporary internet files. Here is how.

(I am assuming that you are using Internet Explorer. If you're using something else, please review the software "Help" pages to get instructions for this procedure.)

  1. In the web address box, type in "about:blank" (without the quotes)
  2. Press [Enter]
  3. The web screen view should go blank.
  4. Click "Tools"
  5. Click "Internet Options".
  6. Click the "General" tab, the middle section will be
  7. "Temporary Internet files".
  8. Click "Delete Cookies..."
  9. Click "OK" to confirm the action.
  10. Click "Delete Files"
  11. Select "Delete all offline content" checkbox
  12. Click "OK"
  13. Click "OK" to exit the Internet Options properties window.
  14. Close Internet Explorer and then try logging back into mySFA and see if the link works.

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4. Try resetting security levels to default settings. Here is how.

  1. Open Internet Explorer
  2. Click "Tools"
  3. Click "Internet Options."
  4. Click on the "Security" tab at the top
  5. For each of the 4 icons along the top, click them and then click "Default level" button on the bottom right
  6. Click the "Advanced" tab on the top.
  7. Click the "Restore Defaults" button at the bottom right.
  8. Click the "Privacy" tab at the top and click the "Default" button
  9. Completely close internet explorer
  10. Re-open internet explorer and try mySFA again.

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5. Cannot log into email inside mySFA?

  1. turn off the pop-up blocker by following the instructions above
  2. log into mySFA
  3. press and hold the "Ctrl" key on your keyboard, then click the "email" icon
  4. keep holding the "Ctrl" key down
    this will force the system to prompt you for your email password
    (a pop-up blocker will prevent the prompt from appearing)

This is sometimes necessary if you have recently changed your email password. The browser
may have been told to remember your password for this link, and it is "remembering" your
old password.

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