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About The T.S.C
Hello,If you are a new SFA Student, Welcome Aboard! If you are a returning Student, Welcome Back!
In August 2004, SFA opened a brand new group within the ITS Department devoted to assisting SFA Students with computer-related problems.
The T.S.C. (Technical Support Center) was created to alleviate some of the headaches involved in moving your computer from another location to the SFA realm.
Whether you are an on-campus or off-campus Student, if you need computer help, we are just a phone call away. In some cases we will ask that you drop your computer off at the T.S.C.. Click here for a map.
For the time being the T.S.C. has three goals, which are to:
1 Get your computer safely working on the SFA network.
2 Ensure you have anti-virus software installed and updating on a daily basis, and make sure your system is free of virii, worms, Trojans, etc, when you get it back from us.
3 Ensure you have anti-spyware software installed and updating on a daily basis, and make sure your system is free of spyware when you get it back from us.
Our initial scope-of-work is focused only on resolving these three main problems. Depending on the workload and time of year, we may be able to help with other problems as well.
The first three to four weeks of our Fall and Spring Semesters have us about a week behind in getting systems cleaned and out the door. The main factor being that several thousand new Students are needing help all at one time. If you call or drop by at these times, please understand we are very busy, but will do everything we can to help you out.